Excellence in borrowing experience

The Direkt Loan product accounted for 74% of Akbank’s consumer loans in 2020. Meanwhile, 65% of total credit card sales were made through non-branch channels. With excellence in borrowing experience, three out of every four general purpose loans originate through Akbank’s non-branch channels.

Digital transformation at full speed

For the first time in Turkey, regardless of amount, all transactions can be conducted either contactless or with a QR code via Akbank Mobile POS (Akbank Cebe POS). This innovation by Akbank enables merchants to accept instant payments using the Akbank Mobile POS app, which is downloadable on Android mobile devices, circumventing the need for physical POS terminals.

Improved income

In 2020, Aksigorta boosted its income with the reduction in vehicle insurance claims due to the COVID-19 pandemic.

Ecosystem collaborations

Aksigorta entered into pioneering collaborations in the insurance ecosystem with Telcosurance and Fiat Connect.

Digital risk awareness initiative

During the year, Aksigorta launching an important corporate responsibility effort in conjunction with Boğaziçi University to raises societal awareness of digital risks. Aksigorta’s Digital Security platform aims to provide information on risks in the digital environment via online training sessions and informational content.

Sector leadership

Avivasa expanded further by maintaining market leadership in fund size among private companies.

Strong growth

In 2020, Avivasa’s growth rate outperformed the sector average.

Corporate social responsibility (CSR) projects that raise social awareness

Avivasa is the first private insurance provider to focus on aging and age discrimination as a social issue. During the year, Avivasa launched the #yaşıyok (#noage) campaign to promote its “At All Ages” CSR initiative.

Ongoing grid investments

Enerjisa Enerji created value for all its stakeholders with grid investment spending of approximately TL 1.8 billion in 2020.

Uninterrupted service in all conditions

In the highly challenging year of 2020, Enerjisa Enerji set up a crisis committee even before the World Health Organization officially declared COVID-19 a pandemic. Providing uninterrupted service to its customers regardless of conditions in the field, Enerjisa Enerji took more than 1,000 preventative and precautionary actions in line with public health and medical guidance.

Turkey’s largest sustainability-linked loan deal

Enerjisa Üretim signed Turkey’s largest sustainability-linked loan deal with seven banks - a credit facility worth EUR 650 million. With this major facility, Enerjisa Üretim reduced its total debt while also gaining strong support for its future renewable energy investments.

Record electricity generation in a difficult year

Enerjisa Üretim embraces operational excellence as a strategic priority. In 2020, the company reached the highest availability level in its power plant portfolio with five different technologies. As a result, Enerjisa Üretim reported record high energy generation in 2020.

Advanced technology infrastructure development at full speed

Enerjisa Üretim is further developing its advanced technology infrastructure to add value in diverse areas including processing of sensor data collected from the field, performing trend analyses and especially, conducting predictive maintenance.

Combining operational excellence and business capability

In 2020, price mobility and hydrology were above historic averages. In response to the market environment, Enerjisa Üretim combined its operational excellence and business capability to achieve record high revenue.

Significant improvement in profitability through agility

Despite major demand fluctuations in the world and in Turkey due to the pandemic, Sabancı Industry Group Companies managed to improve their profitability in their business lines. This success is a result of successful cost management and agility in supply chain management.

Holistic solutions in the new mobility

In the evolving world of mobility, the Group continued to provide innovative solutions to the new needs of vehicle and service producers as well as end-users. Kordsa contributed with especially light and powerful advanced technology materials, while Brisa contributed with digital fleet management services as well as Otopratik and Propratik to meeting new needs.

Strong export performance

With logistics advantage and effective port management, Akçansa demonstrated a successful export performance in 2020.

Leading supplier of the US market

With the export of special cement produced at the Çanakkale Plant, Akçansa is the leading supplier of the US market.

New expansions

In 2020, it was decided to establish a company with the title “Cimsa Sabanci Cement BV” in the Netherlands. Sabancı Holding owns 60% and Çimsa owns 40% share in the company.

Pioneering investments

Established by Sabancı Holding and Çimsa, Cimsa Sabanci Cement BV made an important investment with the acquisition of Buñol Plant located in Valencia/Spain for USD 154.5 million.

Significant steps in online shopping

Receiving a great demand from its online channel due to the COVID-19 pandemic, the share of e-commerce revenue in the total turnover of Carrefoursa increased more than two times.

Lezzet Arası

Providing gastronomic freedom to its customers in market prices with a total of 13 Lezzet Arası restaurants, Carrefoursa launched a delivery service, taking into account the measures of the pandemic.

Seamless customer experience

Adapting quickly to the change during the pandemic as a result of digitalization and customer-oriented transformation efforts, Teknosa offered seamless service via its widespread store network, teknosa.com and mobile application.

Innovative services

In parallel to the changing needs of consumers in 2020, Teknosa broke new ground in its sector with new services and applications. Click & Drive service and video-chat service via teknosa.com were launched for the first time in the Turkish retail market.